Subscriptions & Billing

Your subscription decides how many branches you can run and which features are unlocked. This page explains how plans, pricing and payments work — and what to do if something goes wrong.

How billing works

You pay per business per month (or per year if you prefer). The price depends on the plan you choose and how many branches you've added — branches above what your plan includes are billed extra.

Only the Owner can manage subscriptions and view billing history.

Available plans

Plan details (price, branch limits, included features) are visible in Subscriptions → Plans. They change occasionally, so the in-app page is always the source of truth.

Most plans include:

• Unlimited transactions (sales, expenses, payroll).
• A starting branch quota (e.g. 1 branch on the entry plan, 3 on standard).
• Standard reports.
• Mobile + web access.

Choose or change a plan

1. Open Subscriptions → Plans.
2. Compare the plans and click Select plan on the one you want.
3. Confirm the change. If you upgrade mid-month, you only pay the difference for the days remaining.
4. If you downgrade, the change applies at the start of the next billing cycle so you don't lose what you've already paid for.

Branch quota

Each plan includes a number of branches. If you try to add a branch beyond your quota, the app will:

1. Stop you from saving the new branch.
2. Offer to upgrade the subscription so the extra branch is covered.

To see how many you have used out of your quota, open Subscriptions → Overview. The "branches used / branches included" figure is at the top.

Make a payment

1. Open Subscriptions → Pay.
2. Confirm the amount due (it will already include any extra-branch fees).
3. Pick a payment method.
4. Follow the prompts. For Mobile Money, you'll receive a prompt on your phone to approve the payment.
5. Once payment confirms, your subscription extends and a receipt appears in billing history.

Accepted payment methods

• MTN Mobile Money (Uganda)
• Airtel Money (Uganda)
• M-Pesa (Kenya)
• Visa / Mastercard via secure card form
• Bank transfer for annual plans — contact support for bank details

Invoices & receipts

Every payment generates an invoice and receipt automatically. They are emailed to the Owner and available under Subscriptions → Billing History. Both are printable PDFs you can hand to your accountant.

Billing history

Open Subscriptions → Billing History to see:

• Every payment, with date, amount, method and status.
• Plan changes (when you upgraded or downgraded).
• Branch additions that triggered a top-up.

Click a row to download the invoice or receipt.

Cancel or pause

To stop your subscription:

1. Open Subscriptions → Manage → Cancel.
2. Confirm. Your access continues until the end of the period you've already paid for.
3. After that, the business goes into a read-only state — you can still view past data but cannot record new transactions until you re-subscribe.

Payment problems

If a payment fails:

• Check your phone for an SMS from the mobile money provider — the most common cause is "insufficient balance".
• For card payments, double-check the card number, expiry, CVV and that 3-D Secure pop-up was approved.
• Try again from Subscriptions → Pay — the failed attempt is not charged.
• If the same payment shows twice or you were debited but the app shows unpaid, contact support with the transaction ID. We reverse any duplicates.